Shipping Policy

Last updated: July 18, 2026

Thank you for shopping with MWM Collective Co. Many of our products are made to order, so please allow time for both production and delivery.

Processing Time

Most orders are processed and prepared for shipment within approximately 2–7 business days.

Processing times may be longer during holidays, product launches, high-volume periods, or circumstances outside our reasonable control.

Processing time is separate from shipping transit time.

Estimated Delivery Times

After your order has been fulfilled, estimated shipping times within the United States are generally:

• Standard shipping: Approximately 3–7 business days
• Expedited shipping: As displayed at checkout, when available

Production and delivery estimates are provided for convenience and are not guaranteed delivery dates unless expressly stated otherwise.

Weather, carrier delays, holidays, service interruptions, customs processing, and other circumstances outside our reasonable control may affect delivery.

Multiple Shipments

Products within the same order may be produced or fulfilled at different facilities. As a result, your order may arrive in multiple packages and on different dates.

You will not be charged additional shipping solely because your order is divided into multiple shipments.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order ships.

Please allow up to 48 hours for tracking information to begin updating.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your address, contact us immediately at hello@mwmcollective.com with your order number and the correct information.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered production or fulfillment.

MWM Collective Co. is not responsible for delays, unsuccessful deliveries, returned packages, or additional shipping expenses caused by an incorrect or incomplete address provided by the customer.

Returned and Unclaimed Packages

Packages returned because of an incorrect or incomplete address, refusal, or failure to claim the shipment may require payment of additional shipping costs before they can be resent.

Don't hesitate to get in touch with us if your package is returned to the sender so we can review the available options.

Lost or Delayed Packages

If tracking has not updated for an extended period or you believe your package may be lost, contact us at hello@mwmcollective.com with your order number.

We will review the shipment and, when appropriate, work with the shipping carrier or fulfillment provider to investigate the issue.

Shipping carriers operate independently from MWM Collective Co., and carrier delays do not automatically qualify an order for a refund. Any replacement or refund will be handled in accordance with our applicable policies and the circumstances of the shipment.

Packages Marked as Delivered

When tracking indicates that a package was delivered but you cannot locate it, please first check:

• The shipping address entered with your order
• Your mailbox, porch, side door, garage, reception area, and other delivery locations
• Household members, neighbors, apartment management, or building staff
• Any delivery notices or photographs provided by the carrier

You should also contact the shipping carrier directly. After completing these steps, contact us promptly so we can review the situation.

International Shipping

We offer international shipping to eligible destinations displayed during checkout.

International shipping availability, rates, and estimated delivery times vary by destination and product. Customs processing may cause additional delays.

International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees imposed by their country or shipping carrier unless expressly stated otherwise during checkout.

MWM Collective Co. does not control these charges and cannot predict their amount.

Order Changes and Cancellations

Because products may enter production shortly after an order is placed, contact us immediately at hello@mwmcollective.com if you need to request a cancellation, address correction, or other change.

Submitting a request does not guarantee that the order can be changed or canceled after production or fulfillment has begun.

Contact Information

For questions about shipping or an existing order, please contact:

MWM Collective Co. LLC
Doing business as MWM Collective Co.
Email: hello@mwmcollective.com
Website: www.mwmcollective.com
Business address: 8139 Old Troy Pike #1068, Huber Heights, OH 45424, United States
Customer-service phone: +1 (937) 212-8106