Refund policy

Return and Refund Policy

At MWM Collective Co., each product is made especially for you after your order is placed. Because our items are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

Please review the product description and size guide carefully before placing your order.

Damaged, defective, or incorrect items

Please contact us within 14 days of receiving your order if your item arrives damaged, defective, misprinted, or different from what you ordered.

Email us at hello@mwmcollective.com and include:

Your order number
A description of the problem
Clear photographs showing the issue
A photograph of the entire item

After reviewing your claim, we may provide a replacement or refund when appropriate.

Wrong address or unclaimed packages

Customers are responsible for entering a complete and accurate shipping address. Orders returned due to an incorrect address, incomplete address, refusal, or failure to claim the package may require additional shipping charges before they can be resent.

Cancellations and order changes

Orders enter production quickly. Contact us immediately after ordering if you need to request a cancellation or change. We cannot guarantee changes or cancellations once production has started.